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TransWorks
emerged at the third position in the rankings
of the top 15 third party ITES-BPO companies released
by NASSCOM, the chamber of commerce and the voice
of the IT software and services industry in India.
TransWorks
Information Services, which last year acquired the
Canada based Minacs Worldwide Inc, the country's
largest BPO company, has revenues of US $ 350 million
and 11,000 employees. It provides a complete blend
of CRM services — inbound customer services,
including technical support, email/web-chat support,
outbound telemarketing and non-CRM KPO services
including integrated marketing services, data and
transaction processing etc. There are 28 facilities
internationally, which include offices in US, Canada,
UK, Hungary, Germany, India and the Philippines
delivering full scope of services to global 1000
financial services, automotive, technology, telecom
and e-services companies enabling a more competitive,
responsive enterprise.
The company's service delivery platform is certified
to the COPC-2000 (Release 3.4), ISO 9001:2000 and
BS7799 standards that enables it to adhere to the
highest standards of quality, data security and
confidentiality of client information. It was recently
honoured by NASSCOM as amongst the top 100 IT innovators
in India.
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